Dive into the Mind of Australia's Customer Experience Maven!

Welcome to the Online Prosperity Show! I'm your host, Prosper Taruvinga, and in this episode, we have the pleasure of conversing with the remarkable Aileen Day, founder of Aileen Day Advisory. Aileen is a powerhouse in the field of customer experience (CX), leveraging over 20 years of experience with some of Australia’s most trusted brands. Today, she shares her journey, insights, and transformative strategies that have helped businesses become customer and human-centric in their approach.

Aileen's unique methodology, termed 'The Joy of CEHX' (pronounced se-hx), integrates Customer, Employee, and Human Experience into business strategies, making them more value-driven and loyalty-worthy. With a candid and kind approach, Aileen has successfully guided numerous clients to turn challenges into opportunities and build trust within their organizations.

In this engaging interview, we explore:

• The defining moments that led Aileen into the world of CX.
• The principles behind 'The Joy of CEHX' and how it shapes her advisory practices.
• Real-life examples of how candid kindness has catalyzed transformative change.
• Techniques to reframe negatives into positives and leverage systems thinking for success.
• Personal anecdotes, including Aileen's journey from self-doubt to self-assurance.
• Insights into her CX in Concept course and MOMENTUM Business Amplifier program.

Aileen’s authenticity and vibrant personality shine through as she shares her story about embracing her 'potty-mouthed' charm and the airport incident that reinforced her belief in being true to oneself. She also delves into her experiences as a twin and how it influences her mentoring and coaching style.

Towards the end, Aileen highlights her Virtual CX Mentorship program, a unique opportunity for entrepreneurs to redefine their brands and build a foundation of trust and integrity. She also provides a heartfelt piece of advice to her younger self, offering a reflective moment for our audience.

Don't miss this masterclass in customer experience from one of Australia’s leading CX professionals. Watch the full episode for a wealth of insights and actionable strategies to elevate your business. If you find value in this conversation, be sure to rewatch, like, and subscribe for more transformative content. Stay prosperous and stay inspired!